Frequently Asked Questions and Booking Policies

You must submit a 50% deposit at checkout to secure your booking instantly. The remaining balance is due 7 days prior to your scheduled delivery or pickup date.

We understand that plans can change! Our cancellation policy depends on how much notice is provided:

• 14+ Days Before Event: You are eligible for a full refund of your deposit, minus the non-refundable 5% Stripe payment processing fee.
• 7 to 13 Days Before Event: You will receive 100% store credit, valid for one year toward any future rental.
• Less than 7 Days Before Event: Cancellations made within 7 days of the event are non-refundable and do not qualify for store credit, as the equipment has been reserved and taken out of our available inventory.
• Last-Minute Bookings: If you book your event less than 7 days in advance, the reservation is considered a Final Sale. However, we offer a 2-hour grace period from the time of booking during which you can cancel for a full refund (minus the 5% processing fee). After 2 hours, last-minute bookings are non-refundable.

No, chargebacks are strictly prohibited. Unauthorized chargebacks will be disputed and may result in legal action to recover associated fees and costs.

No. Our tent pricing is all-inclusive and covers the mandatory professional setup and takedown. You will not be billed separately for tent labor.

Table and chair setup and takedown are optional services. If you choose this option, the associated fees will be billed separately after checkout. Otherwise, all tables and chairs will be delivered stacked in one accessible location.

Beyond the base rental price, you should expect the following:

• Delivery Fee: Calculated at checkout based on your distance from our Foxborough warehouse.
• Equipment Protection Fee: A mandatory 10% fee is applied to all orders. This "Peace of Mind" waiver covers you for accidental minor nicks, scuffs, or stains, ensuring you can enjoy your event without worry.
• Optional Setup Fees: While tent pricing is all-inclusive, setup and takedown for chairs and tables are available as a separate service if requested.
• City Access (Boston/City Orders): For deliveries in areas with restricted parking (e.g., Dorchester, Roxbury), customers are responsible for ensuring a legal unloading zone. Any parking citations incurred due to a lack of provided access will be added to the final invoice.

We want you to focus on your guests, not the gear! This mandatory 10% "Peace of Mind" fee is a damage waiver that covers you for accidental, minor wear and tear that may occur during your event, such as minor food or drink stains on linens, small scuffs on chairs, or accidental punctures in tent vinyl.

• What is NOT covered: It does not cover gross negligence, theft/loss, or damage from prohibited items like fireworks and Silly String. Silly String is the "kryptonite" of vinyl and causes permanent chemical burns; any damage from its use will result in a full replacement charge.
• Why it is mandatory: As an owner-operated business, we take pride in providing pristine equipment. This fee allows us to constantly maintain and rotate our inventory so every customer receives high-quality items without worrying about an unexpected bill for a single stained chair.

To ensure a smooth setup, we require:

• Level Ground: A clear, level space for tent and furniture placement.
• Utility Marking: For tents requiring stakes, the customer must mark all underground gas, water, and electric lines. We are not liable for damage to unmarked lines.
• Parking (Boston/City Orders): Please ensure a 20ft legal parking/unloading zone is available within 50ft of the setup area.

Yes, we serve the entire Greater Boston area and surrounding regions. Delivery fees are calculated at checkout based on the distance from our Foxborough headquarters.

You assume full responsibility for the care, cleanliness, and security of all rental equipment from the time of delivery until retrieval. You must also ensure the site has level ground and adequate access.

You agree to inspect all items upon delivery or pickup and must notify our team within 1 hour of delivery of any issues. Otherwise, items are deemed accepted in good, working condition.

Lost, stolen, or damaged items must be reported immediately. You will be billed the full retail replacement or repair costs accordingly.

K.O. Party Rentals may remove or reschedule tent setup at its sole discretion for safety in the case of severe weather. Outdoor equipment is not guaranteed to withstand extreme conditions like storms or high winds.

We strongly recommend booking large Frame Tent rentals at least 3 to 6 months in advance, especially for weddings and peak season events (May-October). This ensures your size is available and allows sufficient time for essential site and permit checks.

We recommend booking these standard items 2 to 3 months in advance. While inventory fluctuates, securing your tables, chairs, and specialized accessories early ensures you get the style and quantity you need.

We can often accommodate smaller equipment orders (chairs, tables, pop-up tents) if inventory is available up to 2 weeks out. However, due to scheduling and safety checks, reservations for large Frame Tents must be made a minimum of 4 weeks out.