❓ Frequently Asked Questions

Need to Know the Essentials Fast?

We understand you have quick questions about pricing and policies before committing. Review these essential details on our deposit, fees, and tent setup policy—guaranteed to be hassle-free.

  • You must submit a 50% deposit at checkout to secure your booking instantly. The remaining balance is due 7 days prior to your scheduled delivery or pickup date.

  • Cancellations made 14 or more days before the event qualify for a refund, minus the non-refundable 5% payment processing fee (Stripe charge) on the deposit amount. Cancellations made within 14 days of the event receive store credit only, which is valid for one year toward a future rental.

  • No, chargebacks are strictly prohibited. Unauthorized chargebacks will be disputed and may result in legal action to recover associated fees and costs.

  • No. Our tent pricing is all-inclusive and covers the mandatory professional setup and takedown. You will not be billed separately for tent labor.

  • Table and chair setup and takedown are optional services. If you choose this option, the associated fees will be billed separately after checkout. Otherwise, all tables and chairs will be delivered stacked in one accessible location.

  • You should expect delivery fees (calculated at checkout) and, if selected, setup fees for non-tent items. The final rental balance is due 7 days before delivery or pickup.

  • You must rent our Tent Concrete Weights for setup on hard surfaces where staking is not possible. This is a safety requirement for proper installation.

  • Yes, we serve the entire Greater Boston area and surrounding regions. Delivery fees are calculated at checkout based on the distance from our Foxborough headquarters.

  • You assume full responsibility for the care, cleanliness, and security of all rental equipment from the time of delivery until retrieval. You must also ensure the site has level ground and adequate access.

  • You agree to inspect all items upon delivery or pickup and must notify our team within 1 hour of delivery of any issues. Otherwise, items are deemed accepted in good, working condition.

  • Lost, stolen, or damaged items must be reported immediately. You will be billed the full retail replacement or repair costs accordingly.

  • K.O. Party Rentals may remove or reschedule tent setup at its sole discretion for safety in the case of severe weather. Outdoor equipment is not guaranteed to withstand extreme conditions like storms or high winds.